All items offered by Ties That Bind Handmade are created for personal use, as such ALL SALES ARE FINAL! Ties That Bind Handmade DOES NOT accept Returns, offer Exchanges, nor issue Refunds. However, if you are not entirely satisfied with your purchase, we will strive to assist.

Should you receive a defective item, you may send an email to customer service at: orders@tiesthatbind.shop. In the email, you should detail the issue with the item, providing pictures to illustrate your concerns. Should it be determined that you have received a defective item, Ties That Bind Handmade may choose to resolve the matter in one of the following manners: 1) send a replacement item, 2) issue a store credit, or 3) offer a discount/promotional code to be utilized toward a future purchase.

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Last updated: September 18, 2020